Privacy Policy
1. Introduction
This Privacy Policy explains how شركة خامي الكويت وكيل بالعمولة والتجارة بالعمولة, operating as Khami ("Khami", "we", "us"), collects, uses, shares and protects personal information when you use our website, our application, and our services in Kuwait.
Khami is a digital marketplace connecting customers with fabric stores and tailors. Because of that role, some of your information is necessarily shared with the independent businesses fulfilling your order. This policy explains what is shared and why.
By using Khami, you agree to this policy. If you do not agree with it, please do not use the platform.
2. Who is responsible for your information
شركة خامي الكويت وكيل بالعمولة والتجارة بالعمولة
Kuwait
Email: privacy@khamikuwait.com
Phone: +965 9440 6618
3. Information we collect
3.1 Information you give us
Account details — name, email address, phone number, password (stored in hashed form), preferred language, and any profile details you add.
Measurements — body measurements you enter or save for tailoring, together with any fit notes or garment preferences you provide.
Order information — fabrics selected, fabric store, tailor selected, garment type and options, quantities, order value, delivery address, delivery instructions, order status and order history.
Communications — messages you send through contact and enquiry forms, by email, by phone or through customer support, including the content of those messages.
Partnership enquiries — if you enquire as a fabric store or tailor: business name, contact name, email, phone, location, business registration status, and details of your products or services.
3.2 Information collected automatically
Technical and usage information — IP address, browser type and version, device type and operating system, referring page, pages viewed, time spent, and actions taken on the platform.
Cookies and similar technologies — as described in our Cookie Policy.
3.3 Information from third parties
We may receive information from our payment service provider (confirmation of payment status), delivery providers (delivery status and confirmation), and fabric stores and tailors (order fulfilment status), in each case relating to your orders.
3.4 Payment information
Payment card details are collected and processed directly by MyFatoorah, an authorised third-party payment service provider. Khami does not receive or store your full payment card number, expiry date or security code.
We receive from MyFatoorah only the information needed to manage your order — for example the payment status, transaction reference, and where provided, a masked or partial card identifier such as the last four digits and card type.
Your use of MyFatoorah's service is also governed by that provider's own terms and privacy policy.
3.5 Children
Khami is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information to us, contact privacy@khamikuwait.com and we will take appropriate steps.
4. Why we use your information
| Purpose | Examples |
|---|---|
| Providing the service | Creating and managing your account; presenting fabrics and tailors; processing your order |
| Fulfilling orders | Passing order details and measurements to the fabric store, tailor and delivery provider involved in your order |
| Processing payments | Passing transaction details to MyFatoorah and reconciling payments |
| Delivery | Providing your delivery address and contact number to the delivery provider |
| Customer support | Responding to enquiries, resolving order issues, handling refund and cancellation requests |
| Service communications | Order confirmations, status updates, delivery notifications, and changes to our terms or policies |
| Marketing | Sending offers or updates only where you have opted in. You can withdraw consent at any time |
| Improving the platform | Understanding how the platform is used, diagnosing faults, improving usability |
| Security and fraud prevention | Detecting and preventing misuse, fraudulent transactions and unauthorised access |
| Legal obligations | Meeting record-keeping, accounting, tax and other legal requirements, and responding to lawful requests from competent authorities |
5. How we share your information
Khami does not sell your personal information. We share it in the following circumstances:
With fabric stores — the store fulfilling your order receives the order details needed to prepare and hand over the fabric. Fabric stores do not receive your body measurements.
With tailors — the tailor you select receives your name or order reference, the garment and tailoring details, and your confirmed measurements, because these are necessary to make the garment.
With delivery providers — the delivery provider receives your name, delivery address, contact number and delivery instructions, so the delivery can be completed.
With MyFatoorah — our authorised payment service provider receives the information necessary to process your payment.
With service providers acting for us — hosting, email delivery, analytics, security and customer-support tools, each acting on our instructions and permitted to use the information only for the service they provide to us.
For legal reasons — where we are required to disclose information by Kuwaiti law, by a court, or by a competent authority; or where disclosure is necessary to establish, exercise or defend legal claims, or to protect the rights and safety of Khami, our users or others.
In a business transfer — if Khami is involved in a merger, acquisition, restructuring or sale of assets, information may be transferred as part of that transaction. We will notify users where required.
Fabric stores, tailors, delivery providers and payment service providers are independent third parties. Once information is shared with them for the purposes above, their own handling of it is governed by their own policies and their own obligations under applicable law.
6. Storage and international transfers
Your information may be stored and processed on servers operated by our hosting and service providers, which may be located outside Kuwait. Where information is transferred outside Kuwait, we take steps intended to ensure it remains protected in a manner consistent with this policy and with applicable Kuwaiti law.
7. How long we keep your information
We keep your information for as long as your account is active and for as long as needed to provide the service. Order and transaction records are retained for the period required by applicable Kuwaiti accounting, tax and commercial law. Support correspondence is kept for as long as needed to handle your enquiry and any follow-up.
Where we are required to retain records by law, we retain them for that period even if you have asked for deletion. We will tell you when this applies.
8. Security
We use technical and organisational measures intended to protect your information, including encryption of data in transit (HTTPS), restricted internal access on a need-to-know basis, and access controls on the systems that hold personal information. Payment card data is handled by MyFatoorah and does not pass through our systems in full form.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your account password confidential and tell us immediately at privacy@khamikuwait.com if you believe your account has been accessed without your permission.
9. Your rights
Subject to applicable law, you may ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your information, where we are not required to keep it.
- Withdraw consent where our use is based on your consent, including marketing consent.
- Object to or restrict certain uses of your information.
- Receive a copy of information you provided to us, in a commonly used format.
- Close your account.
Send requests to privacy@khamikuwait.com. We may need to verify your identity before acting.
Deleting measurements or closing your account may prevent us from completing orders in progress, and does not affect records we are legally required to keep.
10. Marketing communications
We send marketing messages only where you have opted in. Every marketing email includes an unsubscribe link, and you can also opt out from your account settings or by emailing privacy@khamikuwait.com.
Service messages — order confirmations, delivery updates, and notices about changes to our terms — are not marketing, and you will continue to receive them while you hold an account or have an order in progress.
11. Cookies
We use cookies as described in our Cookie Policy. We use only the cookies needed to make the site work and to remember your language preference. We do not use advertising or tracking cookies on this website.
12. Third-party platforms and links
Our website and our communications may link to third-party platforms, including social media services and app stores. We are not responsible for the content or the privacy practices of those platforms. If you interact with us on a third-party platform, that platform's own terms and privacy policy apply to your use of it, in addition to this policy.
Links to third-party websites are provided for convenience and are not an endorsement.
13. Applicable law
Khami operates in Kuwait, and this policy is governed by the laws of the State of Kuwait.
Legislation relevant to the handling of personal information and electronic transactions in Kuwait includes Law No. 20 of 2014 on Electronic Transactions and its Executive Regulations, and Law No. 63 of 2015 on Combating Information Technology Crimes. Sector-specific data privacy regulation issued by the Communication and Information Technology Regulatory Authority (CITRA) applies to CITRA-licensed service providers; where any part of it applies to our activities, we intend to handle personal information consistently with it.
This is a description of the legal context, not a claim of certification or of formal compliance assessment.
14. Changes to this policy
We may update this policy. The "Last updated" date at the top will change, and where the change is significant we will notify you by email or through the platform. Continuing to use Khami after a change means you accept the updated policy.
15. Contact
Questions, requests or complaints about this policy or about how your information is handled:
شركة خامي الكويت وكيل بالعمولة والتجارة بالعمولة
Email: privacy@khamikuwait.com
Phone: +965 9440 6618
Kuwait